Introduction

Welcome to Big Fashion Store! These Terms and Conditions ("Terms") govern your use of our website and services. We sell trendy clothes and accessories, and by shopping with us, you agree to follow these Terms. If you don’t agree, please do not use our website. We may update these Terms from time to time, and we’ll let you know by posting the changes here. These Terms were last updated on June 04, 2025.

Your Account

To shop with us, you may need to create an account. Here’s what you should know:

• You must provide accurate information (like your name, email, and address) when creating an account.
• You’re responsible for keeping your account password safe. Don’t share it with anyone.
• If you think someone else is using your account, let us know immediately by contacting us at support@bigfashionstore.com.
• We can suspend or close your account if you break these Terms (e.g., using our site for illegal activities).

Placing Orders

When you place an order for clothes (like a dress or jacket), here’s how it works:

• By placing an order, you’re making an offer to buy the items in your cart.
• We’ll send you an email to confirm we’ve received your order, but this doesn’t mean it’s accepted yet.
• Your order is accepted only when we ship the items and send you a shipping confirmation email.
• If we can’t fulfill your order (e.g., if a shirt is out of stock), we’ll let you know and refund you for that item.

Product Information and Pricing

We do our best to make sure everything on our site is accurate:

• Product details (like size, color, or fabric) are shown on each product page. However, colors may look slightly different on your screen due to device settings.
• Prices are listed in Indian Rupees (₹) and include taxes unless stated otherwise.
• Shipping costs (if any) will be shown at checkout. For example, standard shipping is ₹99, but free for orders over ₹999 (check our Shipping Information page for details).
• We can change prices at any time without notice, but this won’t affect orders you’ve already placed.
• If there’s a pricing error (e.g., a t-shirt listed as ₹10 instead of ₹1000), we can cancel the order and refund you.

Payments

We want to make paying for your clothes easy and secure:

• We accept payments via credit/debit cards, UPI, net banking, and other methods shown at checkout.
• Payments are processed securely by our trusted payment partners (like Razorpay). We don’t store your payment details.
• If your payment fails, we’ll let you know, and you can try again with a different method.
• For cash-on-delivery (COD) orders, you must pay the exact amount to the delivery person. COD may not be available in all areas.

Shipping and Delivery

We’ll ship your clothes to the address you provide:

• Shipping times and costs depend on your location and the method you choose (e.g., standard shipping takes 5-7 business days in India).
• Check our Shipping & Delivery page for full details.
• We’re not responsible for delays caused by things we can’t control, like bad weather or courier issues.
• If your package is lost or damaged during shipping, contact us, and we’ll work with the courier to fix the issue.

Returns and Exchanges

If you’re not happy with your purchase, we’ve got you covered:

• You can return or exchange most items within 15 days of delivery, as long as they’re unused, unwashed, and have all original tags.
• Some items (like innerwear or customized clothes) can’t be returned for hygiene reasons.
• Check our Cancellation & Refund page for the full process.
• If an item is defective or wrong, we’ll cover the return shipping cost. Otherwise, you may need to pay for return shipping.

Cancellations

You can cancel your order before it’s shipped:

• To cancel, log into your account, go to “Order History,” and select the order to cancel.
• If the order has already shipped, you can return it after delivery (see our Returns section).
• We can cancel your order if there’s an issue (e.g., payment failure or out-of-stock items), and we’ll refund you fully.
• More details are on our Cancellation & Refund page.

Your Responsibilities

When using our website, you agree to:

• Not use our site for anything illegal or harmful (e.g., posting fake reviews or hacking our system).
• Provide correct information, like your shipping address, so we can deliver your clothes without issues.
• Not copy or misuse our website content (like product images or descriptions) without permission.
• Pay any customs fees or taxes if you’re ordering from outside India.

Intellectual Property

Everything on our website belongs to us or our partners:

• Our logo, product images, and website design are owned by Big Fashion Store.
• You can’t use, copy, or share our content (like photos of our clothes) without our written permission.
• If you submit content (e.g., a product review), you give us permission to use it on our site or social media.

Limitation of Liability

We do our best to make your shopping experience great, but there are some things we can’t promise:

• We’re not responsible for issues beyond our control, like delivery delays due to strikes or natural disasters.
• We’re not liable for any indirect damages (e.g., if you miss an event because your dress arrived late).
• Our total liability for any issue (like a defective item) is limited to the amount you paid for that item.
• We don’t guarantee that our website will always be error-free or available (e.g., during maintenance).

Third-Party Links

Our website may link to other sites (like our payment partners or social media):

• We’re not responsible for the content or practices of those sites.
• Using those links is at your own risk, so please read their terms and policies.

Termination

We can stop providing services to you if needed:

• We can suspend or terminate your account if you break these Terms (e.g., using fake payment details).
• We can also stop offering certain services (like COD) or close our website entirely, but we’ll let you know in advance if possible.

Governing Law

These Terms are governed by the laws of India:

• Any disputes will be handled in the courts of [Your City], India.
• If you’re shopping from outside India, you’re responsible for following your local laws.

Changes to These Terms

We may update these Terms to reflect changes in our business or laws:

• We’ll post the updated Terms on this page and let you know via email or a website notice.
• By continuing to use our site after changes, you agree to the new Terms.
• These Terms were last updated on June 04, 2025.

Contact Us

If you have any questions about these Terms or your shopping experience, please reach out:

• Email: support@bigfashionstore.com
• WhatsApp: +91 +918293685060
• Address: Berela, Hooghly, Berela, Berela, West Bengal, India, 712134