Introduction

At Big Fashion Store, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a purchase from us. We sell trendy clothes and accessories, and we want you to feel safe while shopping with us. If you have any questions, you can reach out to us using the contact details at the bottom of this page.

What Information We Collect

We collect information to provide you with the best shopping experience. Here’s what we may collect:

• Personal Details: When you create an account, place an order, or contact us, we collect your name, email address, phone number, shipping address, and billing address.
• Payment Information: When you buy clothes from us, we collect payment details like your credit/debit card number or UPI details. Don’t worry—we don’t store this information; it’s securely handled by our trusted payment partners.
• Order History: We keep track of what you’ve bought (like dresses, shirts, or accessories) so we can process your orders and help with returns or exchanges.
• Website Usage: We collect data about how you use our website, like the pages you visit (e.g., summer collection or sale page), the items you add to your cart, and how long you stay on our site.
• Device Information: We may collect details like your IP address, browser type, and device type (e.g., mobile or laptop) to improve your shopping experience.

How We Use Your Information

We use your information to make your shopping experience better. Here’s how:

• Process Your Orders: We use your name, address, and payment details to ship your clothes (like that trendy jacket you ordered) and send you order updates.
• Customer Support: If you contact us about an issue (e.g., a missing order), we use your details to help you quickly.
• Personalized Shopping: We may suggest clothes you might like (e.g., “You bought a summer dress—check out these sandals!”) based on your past purchases or browsing.
• Emails and Promotions: We may send you emails about new arrivals, sales (like our Winter Collection Sale), or special offers. You can unsubscribe anytime.
• Improve Our Website: We use website usage data to fix issues and make our site easier to use—like ensuring the checkout page works smoothly.

How We Share Your Information

We don’t sell your personal information to anyone. We only share it when necessary to provide our services:

• Shipping Partners: We share your name and address with delivery companies (like Blue Dart or Delhivery) to ship your clothes to you.
• Payment Providers: We share payment details with secure payment gateways (like Razorpay or PayPal) to process your transactions safely.
• Legal Requirements: If required by law (e.g., for tax purposes), we may share your information with authorities, but only when we have to.
• Service Providers: We work with trusted companies (like email marketing tools or website analytics providers) to help run our business. They are required to keep your information safe.

Cookies and Tracking

We use cookies (small files stored on your device) to improve your experience on our site:

• Essential Cookies: These help our website work properly—like remembering what’s in your cart when you shop for clothes.
• Analytics Cookies: These help us understand how you use our site (e.g., which pages you visit most) so we can make it better.
• Marketing Cookies: These let us show you ads for clothes you might like, even when you’re on other websites (e.g., “See this dress you viewed on Big Fashion Store!”).

You can manage cookies through your browser settings. If you disable cookies, some parts of our site (like adding items to your cart) may not work properly.

How We Protect Your Information

We take your privacy seriously and use various methods to keep your data safe:

• We use secure technology (like SSL encryption) to protect your information when you shop with us.
• We store your data on secure servers and limit who can access it (only our trusted team members).
• We regularly update our systems to protect against hackers or data breaches.
• We don’t store your payment details—they’re handled by secure payment providers.

While we do our best, no online system is 100% secure. If you notice anything suspicious, please contact us immediately.

Your Rights Over Your Information

You have control over your personal information. Here’s what you can do:

• Access Your Data: You can log into your account to see the information we have, like your order history or saved addresses.
• Update Your Data: You can edit your details (like your email or address) in your account settings.
• Delete Your Data: If you want us to delete your information (like your account or order history), contact us, and we’ll help you.
• Opt-Out of Emails: You can unsubscribe from our promotional emails by clicking the “unsubscribe” link in any email we send.
• Request a Copy: You can ask for a copy of the data we have about you by contacting us.

Children’s Privacy

Big Fashion Store is not meant for children under 13 years old. We do not knowingly collect information from children. If you’re a parent and believe your child has shared information with us, please contact us, and we’ll remove it.

Third-Party Links

Our website may have links to other sites (like our payment partners or social media pages). We’re not responsible for their privacy practices. Please read their privacy policies if you visit those sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make big changes, we’ll notify you by email or a notice on our website. The updated policy will be effective as soon as it’s posted on this page.

This policy was last updated on June 04, 2025.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:

• Email: privacy@bigfashionstore.com
• WhatsApp: +918293685060
• Address: Berela, Hooghly, Berela, Berela, West Bengal, India, 712134